Twitter Feedback: Willy-Nilly Customer Feedback & why its wrong.

Two weeks ago I posted this Tweet: (IMO reasonable and un-vitriolic feedback)
“@MayorGregor @KenHardie the CAN Line bike bridge is Gr8! But, the Van side E, W, & N approaches are hellish. I predict accident, pls fix”
No response to date. These two Vancouver based accounts get loads of customer feedback since one is the Mayor’s [...]