Social CRM Whitepaper by Ray Wang and Jeremiah Owyang

Posted on March 15, 2010

Social CRM: The New Rules of Relationship Management

View more documents from Jeremiah Owyang.

Very interesting read on the future of managing social relationships. Heres is the link to the original article: Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management

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